Returns & Refunds

We want you to be happy with what you receive. If something is wrong, tell us and we will put it right.

When we accept a return

• The wrong product was sent
• The product arrived broken, damaged or faulty
• Something was missing from the package

How to tell us

Call or WhatsApp 01901-467302 within 24 hours of receiving the parcel. Sending a photo of the problem gets it sorted faster.

What happens next

• Once we have checked it, we will replace the product and cover the delivery charge
• If the same product is out of stock, you get a full refund

When we cannot accept a return

• You used the product and then changed your mind
• The product was damaged after delivery
• You told us more than 24 hours after receiving it